Sinclairs Bayview Portblair
Experience: 3+ Years
Sinclairs Hotels Ltd. is looking for a Front Office Executive for our Port Blair (Andaman & Nicobar Islands) hotel, who is ready to relocate there on an urgent basis. The individual will be responsible for greeting guests in an efficient and courteous manner. As the first face that many see upon arrival, the Front Office Executive checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services. The candidate should have 3-5 years of experience in the Hotel Management Industry.
Key Responsibilities:
- Creating guest database
- Handling guest accounts
- Coordinating guest service
- Trying to sell a service
- Ensuring guest satisfaction
- Handling in-house communication
- Ascertains customers purchasing needs. Assists customers in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary
Qualifications & Requirements
- Graduate in any department
- Interpersonal communication
- Active listening
- Scheduling is a technical skill that front desk professionals use to create, update, and maintain digital planners or schedules for company operations
- A front office professional must have the ability to identify problems and use problem-solving skills to provide solutions
- Front desk personnel need to have excellent customer service skills to maintain customer or client satisfaction
- With the increased use of computer systems to complete work tasks, front desk professionals need to know how to use them to achieve their job duties
- Teamwork: Front desk professionals work closely with company employees and other front desk workers, depending on their place of employment to carry out daily tasks. Therefore, they must enjoy working as part of a team and understand how teamwork contributes to successful business operations
To apply for this job email your details to hr@sinclairshotels.com