Legal

Terms and Conditions

These terms apply to every booking made with Sinclairs Hotels & Resorts, and are the same terms printed on your voucher.

IMPORTANT — GST Credit: In case you wish to avail of Input Credit, please mention your GSTIN details clearly. Tax invoice against this voucher cannot be changed once issued.

Check in/ Check out time: Siliguri, Burdwan, Darjeeling and Kalimpong 12 noon/11 am; Dooars, Ooty and Port Blair 12 noon/10 am; Udaipur 1 pm/11 am; Gangtok 2 pm/12 noon.
No Show — Room kept only till following midday.
Settlement of Invoice — At check out time, by cash/credit card (cash payment can only be accepted for amounts below Rs 2,00,000). For payments of Rs 50,000 and above, furnishing of PAN is mandatory. Credit card guarantee/deposit at the time of check in.
In case of booking through Travel Agent or Tour Operator, the liability of the guest remains till hotel receives full payment from the agent/operator.
Disputes — Under the jurisdiction of Kolkata courts only.
Refunds — Only through head office at Kolkata. Refund of GST shall be done only after refund is received from GST authorities.
All guests (every member of the family) are requested to please carry an original photo-identity together with address proof to be presented at check-in (Driving licence/Voter ID Card/Aadhaar Card/Passport). For foreign nationals — original passport and valid visa.
Parking of guest vehicles will be at owner's risk and the liability remains with the guest or vehicle owner.
Children’s ages must be as given when booking; the ages that count as a child are each property’s own and are shown when booking. A child older than stated is charged for their age at check-in.
The hotel reserves the right to cancel a booking without prejudice.

Cancellation Policy

Non-refundable rate — the booking cannot be cancelled or refunded.
Refundable rate — cancel free of charge up to the deadline shown on your confirmation, a set number of days before arrival, and the full amount is refunded. After that deadline, no refund is made.
No-shows and early departures are not refunded on either rate.
Some dates are sold on non-refundable terms only. Where that applies, the refundable rate is not offered for those dates and the booking cannot be cancelled or refunded.
Where a refund is due, it is returned to the original payment method and reaches you within 5–7 working days.

For Port Blair

No refunds would be made on the already purchased boat tickets/entry fees.