Refund policy

Your free-cancellation deadline is shown when you book and on your confirmation.

Some peak dates are sold at non-refundable rates only, shown when you book.

If you don't arrive and haven't cancelled, there is no refund. If you leave early, nights not used are not refunded.

Date or room changes depend on availability. A change to a refundable booking made before the free-cancellation deadline has no charge; any difference in price is charged or refunded. Non-refundable bookings can't be changed.

• Refundable rate: use the "Cancel this booking" link in your confirmation email, or the Cancel button on your booking page. It works until your check-in date. Cancel by the free-cancellation deadline shown on your confirmation for a full refund; after that, the booking is cancelled with no refund. You'll see which applies before you confirm.
• Non-refundable rate: the booking can't be cancelled, changed or refunded.
• Need help? Email reservations@sinclairshotels.com or WhatsApp +91 92571 08784 with your booking number.

• Paid online (card, UPI or net banking): refunded to the same card or account.
• Paid by bank transfer: refunded to the account it came from.
• When: for bookings made on our website or through our reservations team, we process the refund within 14 days of cancellation. Your bank may take a few more working days to show it. Travel agent bookings are refunded to the agent under the agent's agreement; bookings through other travel websites are refunded by that website.
• GST charged on a refunded amount is refunded with it.
• We don't deduct any processing fee from refunds.

If money left your account but you didn't receive a confirmation, don't pay again. We check every unconfirmed payment with our bank. Within 24 hours we either confirm your booking or refund the full amount. You can also contact reservations@sinclairshotels.com with the payment reference.

A quotation is valid for 72 hours. Rooms aren't held until full payment is received, and an unpaid quotation isn't a booking.

Transfers booked with your stay follow the same cancellation terms as the stay.

Cancelled or delayed flights or trains, or changes to your own travel plans, don't change your booking's cancellation terms. Please take travel insurance.

Cancellations and refunds go through your agent, under the agent's agreement with us. We refund the agent, not the guest. Each room can be cancelled separately.

For bookings made on Booking.com, Agoda, MakeMyTrip or any other travel website, that website's cancellation terms apply and it issues any refund.

Cancellations and reductions in rooms for groups, weddings and events follow the terms in your group or event agreement.

If we can't host your stay (for example because of natural disasters, landslides, road closures, government orders or other events beyond our control), we offer other dates or another Sinclairs hotel, or refund the full amount.

If a natural disaster, strike or similar event disrupts banking, refunds are processed as soon as banks resume normal operations.

Food, beverages and other services used during your stay are paid at the hotel and aren't refundable once used.